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Privacy Policy

 

Effective Date: January 1, 2023

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Mind Self is committed to protecting the privacy, confidentiality, and security of personal information shared with our organization through our website, phone, email, SMS communications, and administrative or service-related interactions.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information, including information collected through SMS/text messaging communications and website inquiries.

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Contact Information

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Mind Self
Phone: +1 (289) 638-3311
Website: https://www.mindself.ca
 

Administrative Assistance Hours:
Monday – Friday: 9:00 a.m. – 5:00 p.m.

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Service Availability:
Monday – Friday: 9:00 a.m. – 8:00 p.m.

Limited Weekend Availability

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Information We Collect

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We may collect personal information that you voluntarily provide when contacting our organization, submitting website forms, requesting services, or communicating with us, including:

• First and last name

• Phone number

• Email address

• Appointment or consultation preferences

• Messages or inquiry details submitted through website forms

• Communication preferences

• Information shared during administrative or service-related communications

We may also collect limited technical information such as browser type, IP address, and website analytics data to improve website performance and user experience.

 

How We Use Information

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We may use personal information for purposes including:

• Responding to inquiries and consultation requests

• Scheduling and managing appointments or consultations

• Sending reminders and service-related updates

• Coordinating intake and administrative processes

• Providing organizational services and support

• Maintaining internal records and documentation

• Improving operations and user experience

• Meeting legal, ethical, regulatory, and operational obligations

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SMS/Text Messaging Communications

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By voluntarily providing your phone number and opting into SMS communications, you consent to receive text messages from Mind Self regarding:

• Appointment reminders

• Scheduling confirmations or changes

• Intake coordination

• Administrative updates

• Follow-up communications related to services

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Message frequency may vary.

Standard message and data rates may apply depending on your wireless provider and mobile plan.

Consent to receive SMS communications is voluntary and is not a condition of receiving services.

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Opt-Out Instructions

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You may opt out of SMS communications at any time by replying:

STOP — to unsubscribe from SMS communications

HELP — for assistance or additional information

You may also contact us directly to request removal from SMS communications.

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Sharing of Personal Information

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, trade, or share personal information or SMS consent information with third parties or affiliates for marketing purposes.

Personal information may only be disclosed:

• When required or permitted by law

• When necessary for authorized operational or technical service providers

• To comply with legal or regulatory obligations

• To reduce a serious and imminent risk of harm

• With user consent where applicable

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Confidentiality and Privacy Protection

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Mind Self Inc. takes reasonable administrative, organizational, and technical measures to help protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.

Access to personal information is restricted to authorized personnel who require the information for legitimate operational or administrative purposes.

Please note that standard SMS and email communications may not be fully secure. Users are encouraged not to transmit highly sensitive or urgent confidential information through unsecured communication channels.

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Data Retention

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Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal, regulatory, insurance, or operational requirements.

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Third-Party Services

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We may use third-party providers for scheduling, communication systems, website hosting, analytics, secure record management, or related administrative services. These providers are expected to maintain appropriate confidentiality and security safeguards.

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Website Forms and Contact Requests

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When submitting forms through our website, you may voluntarily provide information such as:

• Preferred appointment days

• Preferred appointment times

• Contact details

• Messages regarding services or inquiries

Submitting a form or contacting our organization does not establish a formal service relationship until applicable processes and agreements are completed.

 

Changes to This Privacy Policy

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We reserve the right to update or modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

 

Contact Us

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If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Mind Self

Address: 1100 Sheppard Ave E, North York, ON M2K 2W1
Phone: +1 (289) 638-3311 ext 1011
Website: https://www.mindself.ca/
Email: service@mindself.ca